COVID-19 UPDATE – December 24, 2020

Access important links and Westlock County information updates during the COVID-19 Health Emergency, click READ MORE https://www.alberta.ca/maps/covid-19-status-map.htm#list-of-active-cases-by-region https://www.alberta.ca/covid19-communities-under-watch-public-health-measures.aspx https://open.alberta.ca/dataset/e9c18dc1-e48d-46b1-bf82-8b8fb6873cac/resource/f2546de4-b480-4137-ac38-65ded0e078df/download/health-cmoh-record-of-decision-cmoh-order-35-2020.pdf Order...

Departments

Utilities

Utilities

PHASE 3 REGIONAL WATER LINE IS NOW COMPLETE!

All Westlock County hamlets are now supplied by Westlock Regional Water.  Existing wells will be decommissioned accordingly. 

Westlock Regional Water Service Commission is responsible for all aspects of treatment. 

Westlock County is solely responsible for distribution.

 

Westlock County Utility Services ensures all utility infrastructures meet current standards and practices. We will reliably provide an adequate supply of quality water under sufficient pressure in order to meet all customer demands for drinking and personal hygiene. We operate all systems according to applicable codes and respond to emergencies and customer concerns. There are seven water distribution systems located within the county and 3 of these hamlets receive redistributed water from the Westlock Regional Water Services Commission, WRWSC.  Westlock County Utility Services regularly tests these water systems for iron, manganese and chlorine levels, as well as take bacteriological samples as required by Alberta Environment and recommended by Health Canada’s National Guidelines for Canadian Drinking Water Quality.

The Utility Services department maintains over 480 water and wastewater customers. In order to provide timely service, the following information is needed when coming into the County office and setting up an account:

  • Name
  • Mailing Address
  • Legal Address
  • Possession Date
  • Contact Numbers

Application Fee

There is a $50 application fee when setting up a new account.

Rental Properties

If a property is being rented out, all utility billing will be billed to the owner. Utility accounts are to be in the name of the landowner.  It is the responsibility of the landowner to provide Westlock County with written permission to mail-out utility bills, services and charges to a renter.

Application for Utility Installation and/or Service

Westlock County water utility customers are billed each month.  Customers have a meter which is read monthly via remote radio read. Bills are mailed as soon as possible at the beginning of each month. All statements of account are due and payable within 20 days of their issuance.

As of January 1, 2021, a penalty of 3% will be assessed on any unpaid charges for water and sewer levies if the statement of account is not paid by the due date. In the event that water and sewer levies and/or charges as outlined in the statement remain unpaid after 45 days from the date of its billing, the water service may be terminated and a re-connection fee of $50 plus all arrears must be paid before the service will be re-connected.

Other Fees Increasing as of January 1, 2021

Water Base Fee increase from $40.69 to $41.91/month

Sewer Base Fee increase from $14.00 to $14.42/month

Penalty increase from 2% to 3%

The Utility Rates & Services Fee Schedule will be updated in mid January 2021.

2020 Utility Rates & Services

THE OPTIONS FOR UTILITY PAYMENTS ARE:

  • By mail to Westlock County 10336-106 Street Westlock, Alberta T7P 2G1
  • At the County Administration Office; cash, cheque or debit card only. Offices are open Monday to Friday, 8:00 a.m. to 4:30 p.m.  Closed from 12 noon – 1:00 PM.
  • At the County Administration Office through the mail slot; During non-business hours, cheques only please.
  • At most chartered banks, trust companies, credit unions.
  • Via Telephone/Internet Banking through most major banks.

(Send Utility bill remittance portion with your payment.)

  • Make your cheque payable to Westlock County.
  • Your cancelled cheque is your receipt. Please do not send cash through the mail.
  • For your convenience a post-dated cheque is acceptable.

Please note in the event of a postal strike payments are still due and payable as usual.  For those customers unable to travel to the County Administration Office please utilize the electronic options of online or telephone banking.

Payment Options

Pre-Authorized Payments You can authorize Westlock County to automatically withdraw the balance owing on your utility invoice from your bank account on the date your utility bill is due. View Pre-Authorized Payment Form Signing up for pre-authorized payments benefits you because:

  • You save time and money: No more cheques, stamps, or last minute rushes to pay.
  • Your payment is never late so you won’t pay penalties for late payments.

Westlock County offers two truck fill stations for potable water at a rate of $4.20/cubic meter ($5.00/ cubic meter as of March 1, 2020).  The dispenser is a credit card only machine and you must bring your own hose.  Location(s) are as follows:

Water Truckfill Station(s):

Dapp 5006 – 50th Street – 2″ male camlock

Vimy 4927 – 50th Street – 2″ and 3″ male camlock – NOW OPEN FOR SMALL LOADS

 

Waste Water Disposal:

Westlock County offers a sewage disposal for county residents utilizing a commercial vacuum truck operator.  The lagoon is following the AEP sustainability and guidelines for safe septic disposal.  Please visit our office to register your equipment, disposal agreement, Disposal License ($100.00/annually) and Key Deposit ($100.00, one time).  Operators must provide a monthly disposal log sheet to the Utility Department.

Waste Water Disposal Site:

Pickardville SE 26-58-27 W4 – $5.00 per mз

If you wish to fill out our digital Customer Service Request Form, please click here.

Utilities Photo Gallery

Department Contacts

Al Scott

Director of Infrastructure 780-349-3346 Email Al

Jade Boissonnault

Administrative Assistant 780-307-0586 Email Jade